AI FOR UTILITIES
Utility AI agents built for customer-first communication
From billing and outage notifications to service requests and account support, our AI Agents deliver clear, reliable, and proactive communication customers can depend on.
Here’s how utility providers use Nexora
Proactive customer communication
Keep customers informed with timely, automated updates across voice and digital channels for outages, maintenance, and service changes.
- Outage notifications
- Restoration updates
- Planned maintenance alerts
- Service announcements
Copilot for service teams
Support contact center and field service teams with AI guidance that provides real-time context, scripts, and next-best-actions.
- Billing and payment assistance
- Account updates
- Service request handling
- Customer verification
Operational insight at scale
Analyze every customer interaction to identify recurring issues, improve response times, and optimize service operations.
- Top contact drivers
- Outage-related trends
- Service demand patterns
- Process improvement insights
Seamless integration with utility systems
Connect your AI Agents to the tools your teams already use
View all integrations
Why utility organizations choose Nexora
01
01
Trusted Partner
We help utility providers deliver reliable, customer-first communication while reducing service strain during peak events.
02
02
Agentic Architecture
Design AI agents that align with your communication standards and integrate with core utility platforms.
03
03
AI Agent Trust
Nexora ensures AI Agent interactions meet accuracy, consistency, and regulatory expectations.
04
04
Continuous Learning Loop
AI Agents learn from real customer interactions to continuously improve clarity, timing, and effectiveness.
Real results from actual customers
Ready to modernize utility communications?
Our AI Agents help utility providers deliver clearer, faster, and more reliable customer communication at scale.
FAQ
Nexora helps utilities automate customer communication, manage high-volume inquiries, and deliver timely updates during outages and service events.