CONTACT CENTER COPILOT

Real-time AI guidance for every customer conversation

Nexora Contact Center Copilot listens, understands, and assists agents live — delivering the right answers, next-best actions, and automation exactly when they’re needed.

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Nexora Contact Center Copilot assisting agents during live calls

Trusted by leading customer experience teams worldwide

When people reach out, they are going through something in healthcare. We'd like to reserve our human capacity to handle those difficult conversations. And VoiceAI allows us to do just that. Provide timely support for routine questions and let our human agents focus on the difficult conversations.

David Singh
Product Manager, Accolade

We've seen a decrease in AHT due to Real-time Copilot's ability to help guide our agents through the call, keeping them from wandering off script, ensuring that our agents are handling calls appropriately and as quickly as possible.

Jim Degliumberto
COO/CIO

We taught the team how to teach themselves. We started seeing less escalations and lower handle times because they no longer waited on certain people to answer questions. We also get feedback on our knowledge articles and can improve them for other employees.

Manny Noyola
Director of Patient Services

We've taken off their [care advocates] plate the cognitive load of trying to do multiple things at once. In a nutshell, we have leveled up our notes, saved the business time, and are fostering member engagement.

Ardie Sameti
VP of Product, AI & Platform

REAL-TIME ASSISTANCE

Confident agents on every call

Contact Center Copilot supports agents live — surfacing answers from knowledge bases, guiding next steps, and keeping conversations on track. Agents stay focused, compliant, and confident, even in the most complex interactions.

Live agent assistance with Nexora Contact Center Copilot

IN-CALL GUIDANCE

Built-in coaching, right when it matters

Instead of post-call feedback, Nexora delivers guidance during the conversation. Agents get real-time prompts, objection handling, and policy reminders — reducing errors while accelerating skill development.

Real-time coaching prompts during live calls

OPERATIONAL INTELLIGENCE

Turn conversations into measurable outcomes

Every interaction becomes a source of insight. Contact Center Copilot helps leaders identify trends, reduce handle times, improve compliance, and continuously optimize customer experience at scale.